Full or Partial Managed IT Support Services for Microsoft 365/Azure Cloud Systems

FULL flat-rate user helpdesk and backend systems support for companies WITHOUT an IT department.

PARTIAL backend-only flat-rate systems support for companies WITH an IT department.

Watch the video above to learn how we maintain a Microsoft 365 and Azure cloud service system for our clients.

• Unlimited flat-fee user helpdesk (full managed services).
• Unlimited back-end systems remediation (full and partial managed services).
• Routine proprietary ticket template cloud systems checklist review and remediation.
• Unlimited CIO strategy meetings.
• Unlimited end-user tips and tricks micro-video training system.
• Microsoft 365 and Azure cloud services systems MUST be maintained.
• Users still need a helpdesk.
• Internal IT departments need a Microsoft cloud systems partner.

Fill out the contact form on the right if you'd like to setup a time to discuss our full or partial managed IT services for Microsoft 365/Azure for your company.

• Giving your employees the IT support they need.
  • Getting your users back to work QUICKLY when their computers are not working.
  • The hidden high cost and inefficiency of having your non-technical employees slowly solving their own computer problems—OR WORSE—trying to solve another users’ computer problems.
  • The inefficiency and cost on a per-user basis of maintaining your own IT department.
    • Turnover in an internal IT department.
    • Training an internal IT department.
    • Keeping good IT people from getting bored and leaving.
    • Keeping bad IT people who stick around but are not capable.
• You IT strategy concerns.
  • Get away from the same old tired ideas around IT you have heard a million times before.
  • Get Virtual CIO services on an unlimited basis.

• Updating your employee IT skills.
  • Using Xerillion’s tips and tricks micro-video training system for Microsoft 365 to get exciting, interesting, continuous technology micro-training.

• The end of complicated billing that takes too much of your time.
  • No more long invoices that you have to sort through to understand.
  • A single line item on your bill provide each employee with a fully managed enterprise voice and data IT department for a flat fee.

Who is it best for?

• US-based businesses with 20 to 200 users that want to provide a modern, highly secure and collaborative IT services and management platform for each member of their team.
• Businesses that want a modern cloud-based approach to IT services, security, support, disaster recovery, strategy and management.
• IT managers that want to offload the day-to-day management and support, so they can focus on business projects and work with a partner that has the training, experience, processes and systems to support an enterprise cloud-based system.

What does it cost?

• Recurring:
  • The Confident Cloud Advantage ™ packages are priced per user per month.
  • Minimum 20 users, up to 200 users.

• One-Time:
  • The Easy Cloud Transformer ™ - our IT product to bring your computers and networking equipment up to date, migrate email and file data, migrate phones (if applicable), implement security and management, and onboard your users for helpdesk support. The cost depends on the numbers of users and how out of date the system is. Converting this project to a lease is available.
  • As a Microsoft 6X Tier 1 gold cloud partner – we pay EXTRA for higher-level support access to Microsoft that other gold partners do not have.

Still Interested?

Great! 

Let's start with our strategy for your IT system:

1. Remove as many servers (virtual/physical/onsite/offsite) as possible from your system.
2. If you have servers hosting email and files – move them to the cloud.
3. If you have Windows apps that are not web-based – move them to the cloud (it is not hard).
4. If you have a hodge-podge of cloud services – consolidate them under a single cloud system.
5. Move your phone system to the cloud as soon as possible.
6. Update your local area network: your ISP router, firewall, switch and wireless access points older than 5 years.
7. Replace your computers older than 5 years, preferably laptops for business continuity planning.
8. Update all of your computers to the latest build of Windows 10, preferably the Enterprise edition.
9. Update Microsoft Office to the latest version.
10. Setup connect/sync/copy controls for all computers, devices and apps accessing company data.
11. Setup compliance controls for computers, devices and apps requiring a baseline security standard prior to permitting connect/copy/sync access to company data.
12. Manage company data so it doesn't leave when an employee leaves on their personal devices.
13. Quickly and continuously update your team’s skills in an exciting and fun way to drive collaboration, efficiency and innovation – as they don’t know what they don’t know until learn.
14. Reduce emails, meetings, and stress, increase uninterrupted focus time, team collaboration and job satisfaction.

Now that we have your system fully modernized, let's start our support services for your users:

1. Unlimited IT support for all users, on all their computers, mobile devices, mobile apps, web apps, phones (if applicable) connecting into our cloud services 365 days a year.
2. When a reboot or a quick Google search won’t solve a computer problem, give all your users the ability to call Xerillion who do IT support work all day long.
3. Stop inefficient work by having users slowly trying to solve computer problems themselves for which they have no training or little experience.
4. Stop a single computer issue from dragging two employees when one calls the other to fix a problem.
5. Give your users access to trained/certified/experienced computer support resources than can show them better more efficient way to do things – in addition to solving their computer problem.
6. Free up your full-time in-house IT professionals to work on higher-value business projects instead of constant distraction of helpdesk issues.

Now that we have your users taken care of, let's support your backend cloud-services systems:

1. Cloud services throw off hundreds of alerts monthly and must be monitored and reviewed with ticketed process to prevent unexpected changes which can negatively impact users and create unplanned work.
2. Cloud services require logging into many different portal dashboards (similar to logging into individual servers) and must be reviewed on a ticketed routine basis with a checklist template for each client every month.
3. Cloud service portal dashboards to manage: service health or degradation alerts, plan for changes alerts, prevent and fix alerts, device compliance failure alerts, device configuration failure alerts.
4. Dashboards are NEVER green across the board – they always have issues to tend to.
5. Alerts that simply fire off emails are useless and only create noise.
6. Experienced alert management means critical/meaningful alerts are converted to tickets and reviewed and remediated while noisy alerts are ignored.
7. Cloud service management is a two ticket process: one cloud engineer reviews the portal dashboards for items that need action and closes the ticket, while another cloud engineer remediates the issues.

The Secure Onboard/Offboard Process: impress new hire and keep data secure.

1. Ticketed checklist template process to smartly and securely setup new employees on a new or existing computer, with the apps they need, connected to the system they need, but only to what they need, and an orientation and training to get them working productively straight away.
2. Ticketed checklist template process to securely turn off employee's access to company IT resources and ensure no data stays with the employee on any personal devices.

Now that we modernized your IT system with Microsoft 365, let's update your end-user's IT skills:

1. Updating technology tools without updating user technology skills is meaningless.
2. Your users don’t know what they don’t know – let’s change that.
3. Fun and exciting “quick-hit”/”a-ha” short video sequences to quickly increase the user's technology skills.
4. Every few short videos, uses must pass a short quiz to make sure they weren’t spacing out.
5. Users score points which each video they watch, and quiz they pass.
6. Uses are ranked on a scoreboard based on points.
7. Training managers easily identify who is taking training seriously and who needs a nag.
8. Increased skills mean increased confidence, smarter work and increased collaboration.
9. Modern collaboration increases innovation and creates a better product for customers.

Let's meet regularly to discuss strategy:

1. Unlimited Virtual Chief Technology Officer for your business.
2. Meet with your leadership team at least annually.
3. Understand dangers that must be eliminated, opportunities that must be captured, strengths that must be maximized and how to align your business technology with your business goals.

Our managed IT services have EVERYTHING you need for a completed enterprise-grade IT department solution that easily scales with your company.

Imagine outfitting your valuable employees for which you have a monthly investment in the $5,000 to $10,000+/month range, with the latest, most modern voice and data systems, prompt highly trained helpdesk support, a training system so they can use the most modern IT tools, a proactive security and systems management process, and a CIO to align your technology with your business strategy. THAT – is the REAL IT that you need for your business.

Out managed IT services will help get more done with less stress, less emails and less meetings, collaborate better, be more innovative, and your company will look very impressive to potential hires.

Xerillion can help get you to where you need to be.